What cookies are
Cookies are small text files stored on your device by your browser. They let a site remember information about your visit — such as whether you're signed in — so it can work correctly and remember your preferences.
How we use cookies
- Strictly necessary — keep you signed in, secure your session, and remember essential preferences such as light/dark theme. The portal will not work properly without these.
- Functional — remember state like recently viewed tickets or navigation preferences.
- Analytics & monitoring — anonymous usage and error data that helps us diagnose problems and improve the portal.
We do not use cookies for advertising or cross-site tracking.
Similar technologies
We may also use local storage or session storage to hold small amounts of data (for example, your session token or draft ticket replies). These behave similarly to cookies and are covered by this policy.
Managing cookies
You can control cookies through your browser settings — most browsers let you block or delete cookies for individual sites. Blocking strictly necessary cookies will prevent parts of HELP (like sign-in) from working. Signing out of your account will also clear your session.
Changes
We may update this policy as the portal evolves. The "Last updated" date at the top of this page reflects the most recent revision.
Contact
Questions about cookies? Email web@neti.us or use the contact page.