1. Acceptance
These Terms of Service ("Terms") govern your access to and use of the HELP portal at help.netius.com (the "Service"), operated by NETIUS LLC. By creating an account or submitting a ticket, you agree to be bound by these Terms.
2. Accounts
- You must provide accurate information and keep your credentials secure.
- You are responsible for activity that occurs under your account.
- Notify us promptly of any unauthorized use.
3. Acceptable use
You agree not to:
- Use the Service to violate any law or the rights of others.
- Upload malicious code, spam, or content you do not have rights to share.
- Attempt to disrupt, probe, or gain unauthorized access to the Service.
- Impersonate another person or misrepresent your affiliation.
4. Support content
You retain ownership of the content you submit through tickets and messages. You grant NETIUS a limited license to store, process, and use that content solely to provide the Service and support your requests.
5. Service availability
We work to keep HELP available, but do not guarantee uninterrupted access. Features may change, be added, or removed. Planned maintenance is announced on our status page where practical.
6. Third-party services
HELP integrates with third-party providers (hosting, email delivery, monitoring). Their terms and privacy practices apply to their portion of the Service.
7. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including fitness for a particular purpose and non-infringement.
8. Limitation of liability
To the maximum extent permitted by law, NETIUS is not liable for indirect, incidental, special, consequential, or punitive damages, or any loss of data, profits, or goodwill, arising from your use of the Service.
9. Termination
We may suspend or terminate access if you violate these Terms or use the Service in a way that harms us or other users. You may close your account at any time by contacting us.
10. Changes to the Terms
We may update these Terms from time to time. The "Last updated" date reflects the most recent revision. Continued use after changes constitutes acceptance.
11. Governing law
These Terms are governed by the laws of the United States and the State in which NETIUS LLC is registered, without regard to conflict-of-law principles.
12. Contact
Questions? Email web@neti.us or use the contact page.