NETIUS LLC ("NETIUS", "we", "us") operates the HELP portal at help.netius.com. This policy covers information collected through the portal — including account sign-up, support tickets, knowledge base interactions, and email correspondence.
1. Information we collect
- Account information — name, email address, and profile details you provide when you sign in.
- Support content — the subjects, descriptions, replies, attachments, domains, and metadata you submit in tickets or via email to our support inboxes.
- Usage data — pages visited, articles viewed, and basic device information (browser, operating system, approximate location from IP).
- Cookies — small files used to keep you signed in and remember preferences. See our Cookie Policy.
2. How we use information
- To respond to and resolve support requests.
- To maintain your account and authenticate access.
- To improve our services, knowledge base, and monitoring tools.
- To send transactional messages (ticket updates, security notices).
- To comply with legal obligations and enforce our terms.
3. Sharing
We do not sell personal information. We share data only with service providers that help us run HELP (hosting, email delivery, error monitoring), and only as needed to operate the service. We may disclose information when required by law.
4. Retention
Ticket history and account records are retained for as long as your account is active or as needed to provide services, resolve disputes, and comply with legal obligations. You can request deletion by contacting us.
5. Your rights
Depending on your location, you may have the right to access, correct, export, or delete the personal information we hold about you. To make a request, email web@neti.us.
6. Security
We use industry-standard technical and organizational measures to protect your data, including encryption in transit, access controls, and monitoring. No system is perfectly secure — please use a strong, unique password for your account.
7. Children
HELP is not directed to children under 13, and we do not knowingly collect their data.
8. Changes
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be announced through the portal or by email where appropriate.
9. Contact
Questions about this policy? Email web@neti.us or use the contact page.